Privacy Policy

Brusherz is a painting and decorating company providing residential and commercial painting, decorating, interior finishing and related property improvement services across the United Kingdom.

We are committed to protecting the privacy and personal data of our customers, prospective customers and website visitors. This Privacy Policy explains how we collect, use, store and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following information about you:

• Your full name
• Phone number
• Email address
• Home or business address (for quotations and service delivery)
• Payment and billing information
• Website usage data, including cookies, IP address and browser information
• Communication records from contact forms, phone calls, text messages and email enquiries

We use your personal information to:

• Prepare and provide quotations
• Schedule and deliver painting and decorating services
• Communicate with you and provide customer support
• Process payments and issue invoices
• Improve our services, customer experience and website performance
• Send marketing communications where you have given consent or where permitted by law

Under UK GDPR, we only process your personal data where we have a lawful basis to do so. The bases we rely on include:

• Contractual necessity — to provide the services you have requested or to take steps prior to entering a contract
• Legitimate business interests — to operate, improve and protect our business, where this is not overridden by your rights
• Legal obligations — to comply with tax, accounting and other regulatory requirements
• Consent — for marketing communications and certain cookies, which you may withdraw at any time

We may share your personal information with carefully selected third parties only where necessary to deliver our services or comply with the law. These include:

• Payment processors handling card and bank transactions
• Accounting and bookkeeping providers
• Website hosting and IT service providers
• Trusted contractors or subcontractors working on your project where required
• Legal authorities, regulators or law enforcement where required by law

We never sell your personal data to third parties.

We take the security of your personal information seriously. Customer records are stored securely, employee access is restricted on a need-to-know basis, and we apply reasonable technical and organisational measures designed to protect your data against unauthorised access, loss, misuse or alteration.

No method of transmission or storage is completely secure, but we continually review our practices to maintain an appropriate level of protection.

We keep your personal data only for as long as is necessary for the purposes set out in this policy, including to deliver our services, meet legal and accounting obligations, resolve disputes and enforce our agreements. When personal data is no longer required, it is securely deleted or anonymised.

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, where applicable
• Object to or restrict certain processing of your data
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details below. We will respond within the timescales required by law.

Our website uses cookies and similar technologies to make the site work, understand how it is used, and improve performance. Some cookies are essential, while others help us with analytics and functionality.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect how the website functions.

Our website may contain links to external websites operated by other organisations. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. Any updates will be posted on this page with a revised "last updated" date.

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

• Company: Brusherz
• Email: [email address]
• Phone: [phone number]
• Address: [business address]